Privacy Policy

FalconIgnite Technologies (“FalconIgnite,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, communicate with us, or use our software products, platforms, and professional services (collectively, the “Services”).

This Policy applies to information we process as a data controller — for example, information about website visitors, prospects, and our direct customers. Where we process personal data on behalf of a customer as part of delivering our Services (for example, data held within a deployed product such as FalconCare), we act as a data processor, and that processing is governed by the agreement and any Data Processing Addendum (“DPA”) with that customer rather than by this Policy.

By accessing or using the Services, you acknowledge that you have read and understood this Policy. If you do not agree with it, please do not use the Services.

We collect personal information in three ways: information you provide directly, information collected automatically, and information received from third parties.

Information you provide

• Contact & identity data — name, business email, phone number, company name, and job title, for example when you submit a contact or demo request, or subscribe to communications.
• Account data — credentials and profile details when you register for an account on one of our products.
• Communications — the content of messages, support tickets, and any information you choose to share with us.
• Billing data — billing contact and transaction records. Card payments are handled by our payment processors; we do not store full card numbers.

Information collected automatically

• Usage & device data — IP address, browser type, operating system, pages viewed, referring URLs, and timestamps.
• Cookies & similar technologies — used to operate the site, remember preferences, and measure performance. See the Cookies section below.
• Log & security data — diagnostic and security logs used to maintain the integrity and availability of the Services.

Information from third parties

We may receive information from business partners, analytics providers, and publicly available sources to verify details and improve our outreach. We do not collect special categories of personal data (such as health or biometric data) about you through our website.

We use personal information to:

• Provide, operate, maintain, and improve the Services;
• Respond to enquiries, demo requests, and support, and manage our relationship with you;
• Process transactions, issue invoices, and administer accounts;
• Send service, security, and (where permitted) marketing communications you can opt out of at any time;
• Monitor, secure, and troubleshoot the Services and prevent fraud or abuse;
• Analyse usage to understand how the Services are used and to improve them; and
• Comply with legal obligations and enforce our agreements.

Where the EU/UK General Data Protection Regulation (“GDPR”) applies, we rely on the following legal bases:

• Contract — to provide Services you have requested or to take steps at your request before entering into a contract.
• Legitimate interests — to operate, secure, and improve our business, where not overridden by your rights.
• Consent — for certain marketing and non-essential cookies, which you may withdraw at any time.
• Legal obligation — to comply with applicable law.

We do not sell your personal information. We share it only as described below:

• Service providers (sub-processors) — vetted vendors who process data on our behalf for cloud hosting, infrastructure, analytics, email delivery, and payment processing, under contractual confidentiality and security obligations.
• Professional advisors — auditors, lawyers, and accountants where reasonably necessary.
• Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.
• Legal & safety — where required by law, legal process, or to protect the rights, property, and safety of FalconIgnite, our customers, or others.

We and our sub-processors may process personal data in countries other than the one in which you are located. Where we transfer personal data internationally, we implement appropriate safeguards — such as the European Commission’s Standard Contractual Clauses or an equivalent recognised mechanism — to ensure your data receives an adequate level of protection.

We retain personal information only for as long as necessary to fulfil the purposes set out in this Policy, including to satisfy legal, accounting, contractual, or reporting requirements. When data is no longer required, we securely delete or anonymise it. Retention periods vary by data type and the nature of our relationship with you.

We maintain technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. These include encryption in transit, access controls and least-privilege principles, network and application hardening, audit logging, and regular review of our security practices.

No method of transmission or storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security. If we become aware of a personal data breach that affects you, we will notify you and the relevant authorities as required by applicable law.

Depending on where you live, you may have some or all of the following rights regarding your personal information:

• Access & portability — request a copy of the personal data we hold about you.
• Correction — ask us to correct inaccurate or incomplete data.
• Deletion — request erasure of your data, subject to legal exceptions.
• Restriction & objection — limit or object to certain processing, including direct marketing.
• Withdraw consent — where processing is based on consent, withdraw it at any time.
• Non-discrimination — exercise your rights without receiving discriminatory treatment.

EEA/UK residents (GDPR): you also have the right to lodge a complaint with your local supervisory authority.

California residents (CCPA/CPRA): you have the right to know, delete, correct, and limit the use of sensitive personal information, and to opt out of any “sale” or “sharing” of personal information. We do not sell personal information.

To exercise any right, contact us at privacy@falconignite.com. We will verify your request and respond within the timeframe required by applicable law. You may use an authorised agent where permitted.

We use cookies and similar technologies to operate the website, remember your preferences, and understand how the site is used. Strictly necessary cookies are required for the site to function; analytics and preference cookies are optional. You can control cookies through your browser settings, though disabling some may affect site functionality.

Our Services are intended for businesses and are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will revise the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the Services after an update constitutes acceptance of the revised Policy.

If you have questions, concerns, or requests regarding this Policy or your personal data, please contact us:

• FalconIgnite Technologies
• Privacy enquiries: privacy@falconignite.com
• General: contact@falconignite.com